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8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

8x8 upgrades Platform for CX with AI Studio, live queue dashboards and silent mobile authentication to cut integration delays and login friction.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
AvePoint lifts guidance after strong first quarter
Data Protection

AvePoint lifts guidance after strong first quarter

AvePoint lifts annual recurring revenue outlook after first-quarter beat, as AI governance and recovery tools help drive stronger growth and cash flow.

By Karen Joy Bacudo • 4 min read • Yesterday
Amperity launches AI tools for real-time customer action
Customer Experience

Amperity launches AI tools for real-time customer action

Amperity adds AI assistants and live customer data tools to help brands act during website visits, basket abandonments and other interactions.

By Sean Mitchell • 4 min read • 2 days ago
Bitdefender names Frank Koelmel Chief Revenue Officer
Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Bitdefender taps Frank Koelmel to steer global revenue strategy as the cybersecurity vendor seeks faster growth amid rising threats and compliance demands.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
TravelOne launches behavioural intelligence tool for travel
Data Analytics

TravelOne launches behavioural intelligence tool for travel

TravelOne's Bhavin Vora unveils behavioural intelligence tool for travel platforms, aiming to sharpen personalisation with real-time traveller intent.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Noledge acquires Pimbrook to expand in Ireland & UK
Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

Noledge expands across Ireland and the UK with Pimbrook deal, lifting revenue to EUR €10 million and adding 14 staff to the group.

By Catherine Knowles • 4 min read • Last week

Stories from Other Regions

Customer retention stories

Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

Alkami and Cornerstone Advisors find US banks are winning on digital adoption but still losing customers to clunky onboarding and weak business tools.

By Karen Joy Bacudo • 4 min read • Today
Beer52 extends Europa warehousing deal as Coffee52 launches
Customer Experience

Beer52 extends Europa warehousing deal as Coffee52 launches

Beer52 renews Europa warehousing pact and expands into coffee with Coffee52, as the subscription drinks firm scales seasonal fulfilment needs.

By Mark Tarre • 4 min read • 2 days ago
InstaSwitch raises USD $4.7 million for banking switch tool
Disaster Recovery

InstaSwitch raises USD $4.7 million for banking switch tool

InstaSwitch launches business banking activation software and secures USD $4.7 million as banks chase more primary deposits.

By Karen Joy Bacudo • 3 min read • 3 days ago
How growing MSPs turn hosting into a steady revenue layer
Digital Transformation

How growing MSPs turn hosting into a steady revenue layer

MSPs can turn wholesale hosting into a steadier revenue layer by bundling services, tightening control and reducing churn as client demands rise.

By Lachlan Strike • 5 min read • 3 days ago
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Constructor wins Retail Company of the Year for a second year as its AI Product Insights Agent also takes silver in American Business Awards.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago
Paytronix launches Rewards Hub for loyalty customers
DevOps

Paytronix launches Rewards Hub for loyalty customers

Paytronix rolls out Rewards Hub to existing loyalty customers, giving marketers self-service control over rewards, promotions and real-time performance data.

By Karen Joy Bacudo • 4 min read • 5 days ago
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

UK subscription businesses face pro-rata refund systems, stricter cancellation rules and a Spring 2027 deadline under new consumer protection reforms.

By Tom Gates • 3 min read • 5 days ago
Vehere appoints Somnath Banerjee to senior support role
Firewalls

Vehere appoints Somnath Banerjee to senior support role

Vehere names Somnath Banerjee Director of Customer Support and Professional Services as it seeks to boost delivery for enterprise security clients.

By Sean Mitchell • 4 min read • Last week
Vocus launches Pure partner programme after TPG deal
Network Infrastructure

Vocus launches Pure partner programme after TPG deal

Vocus unveils Pure channel programme to broaden partner access after its AUD $5.25 billion TPG integration and lift commissions.

By Catherine Knowles • 3 min read • Last week
6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Founders can stretch budgets and sharpen campaigns with six affordable digital marketing platforms, from email automation to skills training.

By Darian Kovacs • 10 min read • Last week
Abnormal AI names three executives amid attack surge
Software-as-a-Service

Abnormal AI names three executives amid attack surge

Abnormal AI hires three senior executives as attacks on secure email gateways jump 97%, sharpening demand for stronger AI-driven defences.

By Sofiah Nichole Salivio • 4 min read • Last week