DXC & Servicenow launch agentic AI internal testbed

DXC and ServiceNow have signed a new multi-year partnership focused on using agentic AI in DXC's internal operations.

Under the deal, DXC will become the first global enterprise to deploy ServiceNow's agentic AI tools within its Global Business Services model. It plans to use ServiceNow's Core Business Suite across core business functions as it reshapes internal support operations.

The agreement makes DXC an early internal user of the software before it offers related services to customers. The companies said the work will create a library of repeatable AI use cases and automation patterns that DXC can package for clients across different markets.

The project is intended to bring historically separate back-office functions into a more centralised global support structure. DXC will apply AI-driven automation and agentic workflows in high-volume, often manual areas to improve visibility across functions and standardise processes.

ServiceNow's software will support what the companies describe as a Global Business Services-led transformation. In practice, DXC will test the technology inside its own operations first, then use that experience to shape client offerings for organisations managing complex technology environments across multiple vendors.

The partnership builds on a 17-year relationship between the two companies. It also extends work already underway through their joint AI Innovation Centre of Excellence, which was set up to support AI-related business change.

Internal testbed

For DXC, the internal deployment is intended to serve as a proving ground for how agentic AI can be used in large-scale enterprise settings. Digital agents will monitor activity, surface insights and help resolve issues, while staff focus on analysis and other higher-value work.

The model reflects a broader shift among large technology service providers, many of which are turning internal AI deployments into case studies for external sales. By acting as its own first large reference customer, DXC is aiming to validate both the operating model and the underlying workflows before taking them to market.

For ServiceNow, the deal provides a high-profile global user for its Core Business Suite and agentic AI features. The company has been expanding beyond traditional IT service management into broader enterprise workflows, including finance, procurement, human resources and other shared services functions.

"Global enterprises are under real pressure to move from AI experimentation to execution - and that's hard when your operations are complex and fragmented. DXC made the decision to go first. As Customer Zero for Core Business Suite, they're deploying agentic AI across their own core business functions before bringing it to customers. That's not just a partnership - that's conviction. That's exactly how transformation at scale actually happens," said Josh Kahn, SVP and GM, Core Business Workflows, ServiceNow.

Customer focus

The work is intended to produce offerings that customers can adopt more quickly because they will be based on workflows already tested inside DXC's own business. That is likely to appeal to clients seeking clearer evidence of operational use rather than pilot projects or limited trials.

DXC's teams of AI architects, automation engineers and adoption specialists will work with customers to identify priority use cases and deploy AI in a governed way. The focus will be on helping organisations make better use of their existing technology investments while managing operational complexity in multivendor environments.

DXC is already a long-standing ServiceNow partner and has more than 1,800 consultants with expertise in the platform. That gives it a substantial delivery base for the new work, particularly as enterprises look for outside help integrating AI tools into older business processes rather than replacing systems entirely.

"Putting ServiceNow's Core Business Suite to work inside DXC allows us to prove what AI-powered operations look like in practice across complex, multivendor environments. With ServiceNow, we're simplifying processes, reducing manual work, and delivering better experiences for our employees every day. Importantly, that's resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what's next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution," said Russell Jukes, Chief Digital Information Officer, DXC.