Chatbots stories
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone's contact centre customers.
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
The company's website is entirely bot-activated and navigation-less, which means those who visit the website just write or speak what they want to search for.
Accenture's Technology Trends 2021 report reveals how digital twins and AI are shaping the future of business and intelligence.
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Little Ones, a provider of programmes for better sleep and nutrition for babies, has launched a new 'digital employee' to provide automated advice.
Relationships with technology thrived in Australia and New Zealand in 2020, despite the pandemic, according to Infosys research.
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Here are Infor's top three technology predictions for 2021 in the areas of the supply chain, artificial intelligence and cloud.
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
