Chatbots stories
Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.
AI and chatbots to revolutionise the workplace, with Hays predicting a surge in digital assistance across jobs.
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.
Artificial Intelligence Forum of New Zealand encourages Kiwis to embrace AI benefits and warns of potential impacts on economy and society.
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
From Netflix recs to chatbots, Kiwis are seamlessly integrating AI into their daily routines, redefining user interactions.
Air New Zealand begins the trial of its in-flight Wi-Fi service on one of its long-haul Boeing 777-300 aircraft.
Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.
DevOpsDays Auckland commenced yesterday, featuring a packed schedule of talks on incident management and the use of chatbots.
ATi Studios launches MondlyVR, a language app that combines VR, voice chatbot and speech recognition to teach users languages in minutes.
New Zealanders on TradeMe can now chat with an AI bot named Sunny to determine the savings and benefits of switching to solar power.
Air New Zealand and Commonwealth Bank are testing the use of social robots in travel journeys at Sydney Airport.
AI is here, right now. Frost & Sullivan ANZ head of research for DX Audrey William sits down to chat with us about how AI is changing business.
Local integrators and resellers are yet to fully capitalise on the AI opportunity - and it's a 'massive' opportunity says Frost & Sullivan.
Augmented data discovery, personal analytics, conversational UI and virtual assistants - welcome to the digital workplace of the - near - future.
IoT, AI, AR, blockchain - they're not technologies for the future for Australian businesses who are already embracing the new technologies.
Dimension Data study reveals that embracing digital workplaces is key for Kiwi businesses seeking to enhance customer satisfaction.
Ovum's survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.
Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.
