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Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Cycloid appoints Isabelle Perie to lead Europe partner push
Private Cloud

Cycloid appoints Isabelle Perie to lead Europe partner push

Greater demand for sovereign cloud and repeatable platform tools is driving Cycloid's channel strategy as it adds a senior Europe partner lead.

By Sofiah Nichole Salivio • 3 min read • Last week
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • Last week
Platform9 updates private cloud software to woo VMware users
Software-as-a-Service

Platform9 updates private cloud software to woo VMware users

The update could ease migrations for IT teams seeking to cut VMware dependence without adding Linux administration overhead.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Finance audits rise as hybrid database strain grows
DevOps

Finance audits rise as hybrid database strain grows

Nearly half of finance teams are now using AI to manage databases, but weak governance is leaving them exposed to audit scrutiny.

By Sofiah Nichole Salivio • 4 min read • Last week
Iplicit launches AI-powered finance analytics suite
Data Analytics

Iplicit launches AI-powered finance analytics suite

Finance teams can now see cash flow and other key measures in real time, as Iplicit rolls out a beta AI analytics suite.

By Sean Mitchell • 4 min read • Last week
8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Last week
Gigamon appoints Stewart Gregory as Sales Chief for EMEA
Hybrid Cloud

Gigamon appoints Stewart Gregory as Sales Chief for EMEA

Rising demand for visibility tools in hybrid cloud and AI environments sets the stage for the new regional sales push across EMEA.

By Mark Tarre • 4 min read • Last week
AWS deepens SAP ties with new AI & migration tools
Manufacturing

AWS deepens SAP ties with new AI & migration tools

Customers could move SAP workloads to AWS in days rather than weeks, as new integrations aim to cut migration time and expand AI use.

By Sofiah Nichole Salivio • 4 min read • Last week
Elite launches advisory services unit for law firms
Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Last week
HPE unveils GreenLake upgrades for AI & private cloud
Virtualisation

HPE unveils GreenLake upgrades for AI & private cloud

Rising virtualisation costs and AI demands are pushing organisations towards HPE's updated GreenLake stack for simpler private cloud and data protection.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Amazon Web Services & Versent sign five-year AI pact
DevOps

Amazon Web Services & Versent sign five-year AI pact

Customers in regulated sectors will get faster AI roll-outs as the pact ties cloud migration, connectivity and sovereignty controls into one offer.

By Sean Mitchell • 4 min read • Last week
Why size should matter to CIOs but not in the way you think
Digital Transformation

Why size should matter to CIOs but not in the way you think

Public sector ERP programmes are more likely to finish on time when CIOs keep control and use specialist advisers instead of tier-one firms.

By Craig McLaughlin • 3 min read • Last week
Omnissa adds Windows Server management to Workspace ONE
Internet of Things

Omnissa adds Windows Server management to Workspace ONE

Omnissa expands Workspace ONE with Windows Server management, aiming to cut costs and simplify IT operations with one cloud console.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Cloud migration stories

NatWest teams with Endava to modernise Tyl payments
Data Analytics

NatWest teams with Endava to modernise Tyl payments

The overhaul aims to help small businesses get faster product updates and more joined-up payment tools as banks face tougher fintech competition.

By Mark Tarre • 4 min read • Last week
Pine Services Group buys Stratus in first Australia move
Customer Relationship Management

Pine Services Group buys Stratus in first Australia move

The deal gives the US-backed group a foothold in Australia and adds more than 55 specialists to its portfolio of ERP services.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Boot Barn rolls out Aptos POS across 500 US stores
Software-as-a-Service

Boot Barn rolls out Aptos POS across 500 US stores

The retailer aims to cut technical debt and support expansion to 1,200 stores with cloud POS that also handles rodeo and festival pop-ups.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tāmaki Health cuts hiring time with Oracle cloud HCM
Digital Transformation

Tāmaki Health cuts hiring time with Oracle cloud HCM

Hiring now takes about three weeks at New Zealand's largest privately owned primary healthcare group after it replaced slow legacy HR systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week