Customer engagement Stories

Irish Stories

Customer engagement stories

SolutionsHub names David Lyons as non-executive director

Demand is rising for licensing advice as Ireland's gambling rules tighten, with businesses facing a more formal regulatory regime.

By Karen Joy Bacudo • 3 min read • Last week

Global Stories

Customer engagement stories

Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

A/NZ tech leaders warn AI governance lags adoption

Boards are rushing into AI deployments, but leaders say weak data governance and security gaps are now threatening trust and returns.

By Mark Tarre • 5 min read • Last week

Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last week

Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last week

Mastercard

LoungePair partners with Entertainment Publications

Travellers in New Zealand and Australia can now buy airport lounge access as digital gifts, widening LoungePair's reach through existing rewards channels.

By Sean Mitchell • 4 min read • Last week

Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Last week

Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Temenos wins US regional bank for cloud core upgrade

The deal gives the lender a cloud-based core banking platform on Microsoft Azure, aimed at easing operations and supporting growth.

By Karen Joy Bacudo • 3 min read • Last week

Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

SBS launches AI foundation for banks on existing systems

The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.

By Karen Joy Bacudo • 3 min read • This month

Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Customer engagement stories

Software-as-a-Service

Lumin Digital raises USD $115 million in new capital

Backers including clients boosted the bank software provider's war chest to fund AI, payments and lending development as valuation hit USD $1.6 billion.

By Karen Joy Bacudo • 4 min read • Last week