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Customer Expectations Stories

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Customer Expectations stories

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Customer Expectations stories

TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Last month
Thryv launches AI lead tool for ANZ small businesses
Customer Relationship Management

Thryv launches AI lead tool for ANZ small businesses

Many small firms are missing sales because slow follow-up lets prospects cool before they can be converted, Thryv says.

By Sean Mitchell • 4 min read • Last month
Scurri reports 22% Q1 growth as retail shifts local
eCommerce

Scurri reports 22% Q1 growth as retail shifts local

Retailers are shifting towards domestic and European markets as cost pressures and slower US demand reshape parcel volumes across Scurri's platform.

By Karen Joy Bacudo • 3 min read • Last month
Thryv urges small businesses to boost AI search visibility
Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Last month

Stories from Other Regions

Customer Expectations stories

Sparq appoints Barry Newton as Chief Sales Officer
Digital Transformation

Sparq appoints Barry Newton as Chief Sales Officer

The appointment underscores rising demand for AI sales leaders who can turn pilots into measurable enterprise gains as Sparq scales its executive team.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Cezanne appoints Julie Lally as Chief Product Officer
Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

The hire is aimed at sharpening product strategy as Cezanne tries to link HR and payroll more closely for customers.

By Sofiah Nichole Salivio • 4 min read • Last week
Radaro names Gabriele Famous as Chief Strategy Officer
Data Analytics

Radaro names Gabriele Famous as Chief Strategy Officer

The move signals Radaro’s push to win more enterprise logistics clients as demand grows for faster, more visible last mile delivery.

By Mark Tarre • 3 min read • Last week
Shoppers want AI to tailor delivery fees at checkout
Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Retailers may need to rethink checkout pricing, after 75% of shoppers said they want AI to adjust delivery fees in real time.

By Mark Tarre • 3 min read • Last month
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
How executive profiling drives growth in B2B tech
Digital Transformation

How executive profiling drives growth in B2B tech

Structured executive visibility can reduce buying risk, build trust and sharpen market positioning for B2B tech firms across Southeast Asia.

By Patrick Keenan • 4 min read • Last month
Precision Proco installs two Canon presses to boost capacity
Clean technologies

Precision Proco installs two Canon presses to boost capacity

The investment will let the UK print provider speed up short-run work, cut waste and move more jobs into finishing lines.

By Sofiah Nichole Salivio • 4 min read • Last month
Zippd rebrand targets faster logistics network growth
Digital Transformation

Zippd rebrand targets faster logistics network growth

Rising delivery demands are pushing retailers and marketplaces to seek faster, cheaper fulfilment without the cost of owning fleets or warehouses.

By Catherine Knowles • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Talion wins SME Security Solution Award amid cyber shift
Digital Transformation

Talion wins SME Security Solution Award amid cyber shift

SMEs are demanding clearer incident response as cyber attacks rise, boosting Talion’s case for a model built around decision-making over alerts.

By Shannon Williams • 5 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
Building stronger foundations for the future of retail
Firewalls

Building stronger foundations for the future of retail

Rising costs and demand for real-time services are pushing retailers to standardise networks, as patchwork systems slow expansion and raise risk.

By Laurence Malthouse • 6 min read • Last month