Customer Expectations stories
Scurri reports 22% Q1 growth as retail shifts local
4 days ago
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e-commerce
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online shopping
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customer expectations
Scurri posts 22% parcel growth as retailers favour nearer European markets and faster delivery options amid shifting consumer demand.
ServiceNow warns of Ireland's 284 million-hour service gap
This month
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crm
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digital transformation
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cx
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
Delivery options drive AI shopping decisions, Ingrid finds
This month
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cx
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martech
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supply chain
AI shoppers put delivery terms ahead of recommendations, as Ingrid survey finds clear fulfilment info can sway or sink purchases.
Mother's Day eCommerce orders rise as delivery shifts
Last month
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data analytics
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cx
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martech
UK Mother's Day eCommerce orders rose 8.47% as shoppers bought earlier, spreading demand across the week and favouring faster delivery.
Generational divides shape how shoppers use green data
Last month
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martech
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commerce systems
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partner programmes
Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Distributors stockpile as Phocas flags planning gaps
Last month
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data analytics
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digital transformation
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cx
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
Autonomous AI 'agentic customers' set to reshape banks
Last month
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data protection
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dr
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digital transformation
Autonomous AI 'agentic customers' will upend banking, FICO warns, reshaping pricing, risk and customer ties as USD $3tn value beckons.
ACI wins first UK bank for Connetic cloud platform
Wed, 18th Feb 2026
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saas
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fintech
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martech
ACI clinches its first UK bank for the Connetic cloud platform, unifying SWIFT, CHAPS and Faster Payments on Microsoft Azure.
UK online shipments climb as pet care leads growth
Tue, 3rd Feb 2026
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cx
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martech
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supply chain
UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.
UK firms see responsible AI as key competitive edge
Thu, 18th Dec 2025
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digital transformation
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ai security
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risk & compliance
Most UK business leaders say responsible AI will be a key competitive edge within three years, but many still struggle to put it into practice.