Customer Loyalty stories - Page 2
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Zendesk to buy Forethought in agentic AI expansion drive
Last month
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
AI is key to smarter shelves in the UK retail stores
Last month
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data analytics
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digital transformation
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cx
AI‑driven planograms, AR tools and image recognition are reshaping UK store shelves, cutting costly stock gaps and boosting loyalty.
Trust, transformation and the women leading modern client partnerships
Last month
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crm
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digital transformation
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cx
Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.
Four women who are nailing loyalty with customer experience front and centre
Last month
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cx
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martech
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commerce systems
Four female founders are redefining loyalty, using VIP tiers and experiences to build data-rich communities and drive soaring revenues.
Amperity hires Bridget Perry as Chief Marketing Officer
Last month
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
Last month
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
How less can be more for bootstrapped AI startups
Last month
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digital transformation
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cx
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martech
For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.
UK online shipments climb as pet care leads growth
Tue, 3rd Feb 2026
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cx
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martech
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supply chain
UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.
eDesk appoints Gareth Cummings as CEO to drive AI push
Tue, 20th Jan 2026
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saas
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uc
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data analytics
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.
Voyado's UK customer base grows 40% amid AI retail demand
Wed, 19th Nov 2025
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cx
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martech
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cdp
Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.
OpenTable rolls out upgraded Regulars loyalty scheme worldwide
Wed, 5th Nov 2025
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cx
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martech
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market research
OpenTable has globally launched its upgraded Regulars loyalty scheme, rewarding diners with points and perks to boost repeat restaurant bookings.
ClearCourse acquires Davidson Richards to boost retail software
Thu, 31st Jul 2025
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cx
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martech
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commerce systems
ClearCourse has acquired retail software provider Davidson Richards, aiming to expand payment and eCommerce solutions across new retail markets.
Square & SevenRooms team up to enhance restaurant operations
Fri, 17th May 2024
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cx
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martech
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commerce systems
Square's new integration with SevenRooms aims to revolutionise hospitality management, enabling seamless data sharing for personalised guest experiences.