Customer Satisfaction stories - Page 2
Salesforce unveils Agentforce AI-powered contact centre
Last month
#
crm
#
uc
#
data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
This International Women's Day, lean on proof (of skill, of impact and of potential)
Last month
#
uc
#
e-learning
#
hcm
This International Women's Day, experts urge proof of skills through hands-on practice to close confidence gaps and drive real career growth.
Infovista unveils VistaOne to unify network & CX data
Last month
#
network infrastructure
#
data analytics
#
digital transformation
Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV
Thu, 22nd Jan 2026
#
digital transformation
#
cx
#
martech
Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.
eDesk appoints Gareth Cummings as CEO to drive AI push
Tue, 20th Jan 2026
#
saas
#
uc
#
data analytics
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.
Safe Software passes USD $100M revenue as growth accelerates
Sat, 15th Nov 2025
#
virtualisation
#
ai
#
software updates
Safe Software has surpassed USD $100M in annual revenue, growing nearly 20% amid global expansion and new AI-driven product updates.
Combilift boosts efficiency with AI-powered Infor SyteLine
Thu, 12th Dec 2024
#
manufacturing
#
digital transformation
#
cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
AccountsIQ expands leadership team with new CFO & CMO
Wed, 11th Dec 2024
#
saas
#
pwc
#
cmo
AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.
AgeAI app launches in Ireland to curb underage vaping
Thu, 21st Nov 2024
#
ai
#
young people
#
customer satisfaction
Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.
EastWest Bank partners MoEngage for digital innovation
Wed, 20th Nov 2024
#
digital transformation
#
fintech
#
cx
EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.
TCS and Primark extend partnership for IT transformation
Fri, 30th Aug 2024
#
it automation
#
cybersecurity
#
modernisation
Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer's IT systems.
Celonis appoints Rupal Karia as UK & Ireland leader
Fri, 15th Mar 2024
#
digital transformation
#
martech
#
ai
Celonis appoints Rupal Karia, celebrated business leader with over 20 years' experience, to drive UK and Ireland expansion and spur digital transformation with their process knowledge and AI expertise.
TCS & Co-op expand partnership to further cloud-first strategy
Wed, 28th Feb 2024
#
hybrid cloud
#
partner programmes
#
power / energy
Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.
Delinea appoints Matt Bruun as VP for Northern Europe
Wed, 24th Jan 2024
#
pam
#
casb
#
cybersecurity
Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
#
uc
#
cx
#
martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.