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Customer Success stories

PagerDuty appoints John DiLullo as chief executive officer
Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 13th May 2026
Cyacomb makes three hires to drive global expansion
Data Protection

Cyacomb makes three hires to drive global expansion

Rising demand for privacy-first digital triage tools is pushing the Edinburgh firm to expand its sales and customer support teams overseas.

By Sofiah Nichole Salivio • 3 min read • Tue, 12th May 2026
Glean & Gainsight integrate customer signals into AI
Software-as-a-Service

Glean & Gainsight integrate customer signals into AI

Customer-facing teams can now see health, risk and sentiment signals in one place as the integration goes generally available inside Glean.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 9th May 2026
Bitdefender names Frank Koelmel Chief Revenue Officer
Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 7th May 2026
Pax8 & NinjaOne form global MSP referral partnership
Data Protection

Pax8 & NinjaOne form global MSP referral partnership

The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.

By Mark Tarre • 3 min read • Fri, 1st May 2026
Upgrading legacy systems: How to confidently implement modernised applications
Digital Transformation

Upgrading legacy systems: How to confidently implement modernised applications

Modernisation is becoming faster and less risky, helping organisations cut maintenance costs, improve security and sustain service delivery.

By Ger O’Sullivan • 6 min read • Fri, 1st May 2026
xReality lifts revenue 67% as cashflow turns positive
Software-as-a-Service

xReality lifts revenue 67% as cashflow turns positive

Positive operating cash flow and a bigger US customer base helped lift annual recurring revenue 67% to GBP £4.2 million for xReality Group.

By Karen Joy Bacudo • 4 min read • Thu, 30th Apr 2026
Forrester says AI is upending B2B go-to-market models
Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Wed, 29th Apr 2026
Brivo opens London office to boost UK security push
Smart Cities

Brivo opens London office to boost UK security push

Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 27th Apr 2026
Aviato named Google Cloud partner of the year for ANZ
Digital Transformation

Aviato named Google Cloud partner of the year for ANZ

The win bolsters Aviato’s credibility with enterprise clients weighing cloud migration and AI partners across Australia and New Zealand.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Tines to double Australia headcount as APAC hub opens
Digital Transformation

Tines to double Australia headcount as APAC hub opens

Local customers will gain more support as Tines expands in response to rising demand from Australian and New Zealand enterprises.

By Mark Tarre • 3 min read • Wed, 22nd Apr 2026
Spinnaker Support names Castello & Smith to leadership
Virtualisation

Spinnaker Support names Castello & Smith to leadership

Demand from Oracle, SAP and VMware customers is helping Spinnaker Support extend double-digit growth as it expands its executive team.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Embridge named Unit4 training provider outside Europe
Software-as-a-Service

Embridge named Unit4 training provider outside Europe

Customers in the UK and other English-speaking markets will get more help adopting Unit4 software as Embridge expands its role beyond implementation.

By Kaleah Salmon • 3 min read • Tue, 21st Apr 2026
Companies change incentive plans faster, report finds
Data Analytics

Companies change incentive plans faster, report finds

Most firms are revising incentives quarterly, but many still need up to two months to implement changes, a report says.

By Karen Joy Bacudo • 4 min read • Sat, 18th Apr 2026

Stories from Other Regions

Customer Success stories

Vehere appoints Somnath Banerjee to senior support role
Firewalls

Vehere appoints Somnath Banerjee to senior support role

The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.

By Sean Mitchell • 4 min read • Fri, 1st May 2026
Abnormal AI names three executives amid attack surge
Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
Sage acquires Doyen AI to speed finance software migration
Digital Transformation

Sage acquires Doyen AI to speed finance software migration

The deal could cut finance-system migration from weeks to days for small businesses, reducing delays, errors and implementation costs.

By Karen Joy Bacudo • 4 min read • Thu, 30th Apr 2026