Experience Design Stories

Global Stories

Experience Design stories

Consumer use of generative AI rises to 73%, survey finds

Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Iress partners with Thoughtworks on wealth overhaul

The programme aims to cut complexity for wealth clients as Iress modernises ageing platforms and adds AI to speed delivery and reduce costs.

By Sean Mitchell • 3 min read • Last week

Marketing Technologies

TechDay unveils major redesign across global network

The overhaul aims to help readers find regional tech coverage more easily as AI and search reshape how news is discovered.

By Mark Tarre • 2 min read • Last week

Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Last month

Marketing Technologies

Anthropic links Claude to Adobe, Blender & Ableton

Creative professionals can now use Claude inside Adobe, Blender and Ableton to automate tasks, search docs and move work between apps.

By Mark Tarre • 4 min read • Last month

Customer Experience

Format-3 wins Webby Award for The Pendragon Cycle site

Recognition could help the London studio win more entertainment clients after its immersive Pendragon Cycle site took a Webby Award.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Studio Graphene expands into Ireland with Tribe deal

The deal broadens Studio Graphene’s European reach and gives clients access to design, engineering and cloud services from one provider.

By Sofiah Nichole Salivio • 3 min read • Last month

Data Protection

When identity becomes the payment rail

Banks face a costly overhaul as EU rules will soon make digital identity wallets mandatory for strong customer authentication, reshaping onboarding and fraud checks.

By Martin Zeisel • 3 min read • Last month

Software-as-a-Service

Canva launches AI 2.0 to turn prompts into editable designs

Users will be able to turn rough briefs into editable work as the platform broadens into office tasks and workplace software integration.

By Sofiah Nichole Salivio • 4 min read • Last month

Gaming

Has AAA gaming left portable too late?

AAA studios risk missing the portable boom as hybrid consoles, handheld PCs and cloud services reshape where players spend their time and money.

By Kevin Janzen • 6 min read • Last month

Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month

DevOps

Ascendion named HFS market leader in agentic services

The ranking spotlights growing buyer demand for proven AI savings as enterprises shift from pilots to production across core operations.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Experience Design stories

Robotics

Galgotias students launch 34 iOS apps on Apple App Store

Students are gaining public app-store exposure and industry experience as Galgotias University's programme moves classroom projects into commercial release.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago