Helpdesk stories
WatchGuard & HaloPSA integrate security tools for MSPs
3 days ago
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firewalls
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digital transformation
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network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
ServiceNow warns of Ireland's 284 million-hour service gap
This month
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crm
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digital transformation
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cx
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
ControlUp adds Intel Device IQ to desktop monitoring
Last month
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hcm
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fleet management
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edr
ControlUp and Intel team up to surface hardware-level warnings in desktop monitoring, aiming to spot PC issues before staff notice them.
Start Tech boss urges MSPs to focus on business needs
Last month
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digital transformation
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partner programmes
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risk & compliance
Start Tech Managing Director Ian Groves tells London event MSPs to prioritise client business problems over AI hype as debate grows over automation's impact.
DNSFilter adds DNS PreCheck to protect roaming staff
Last month
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firewalls
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vpns
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endpoint protection
DNSFilter unveils DNS PreCheck to keep DNS security intact for roaming staff, blocking malicious domains across shifting Wi-Fi networks.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
eDesk appoints Gareth Cummings as CEO to drive AI push
Tue, 20th Jan 2026
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saas
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uc
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data analytics
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.