Helpdesk stories
IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.
European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.
User behaviour remains IT's biggest vulnerability, with 65% of professionals saying password sharing is the worst security lapse.
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.
Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Businesses in the preview can use the model for real-time coding, support and trading tasks, with responses up to 14 times faster.
The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.
Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.
The update could let companies use a single security key to approve payments, documents and AI actions without custom cryptography.
The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.
Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.
Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.
IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.
Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.
The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.
Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.
AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.
Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.
Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.
