Self-service stories
8x8 launches AI Studio for customer experience agents
3 days ago
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
ServiceNow warns of Ireland's 284 million-hour service gap
This month
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crm
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digital transformation
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cx
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
Gamma champions quick CX wins to cut friction & risk
Last month
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uc
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data protection
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digital transformation
Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.
Workday unveils Sana, an AI hub for HR, finance & apps
Last month
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digital transformation
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martech
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hcm
Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.
Gamma urges diagnosis-led rethink of customer experience
Last month
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edutech
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uc
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cx
Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.
How the universal adoption of AI can help women in insurance balance the scales
Last month
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digital transformation
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ai
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agentic ai
As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.
University of York picks Workday in major systems revamp
Fri, 12th Dec 2025
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saas
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edutech
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data analytics
University of York selects Workday to replace dozens of legacy HR and finance systems with a single AI-driven cloud platform.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.