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Service level agreement (SLA) Stories

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Service level agreement (SLA) stories

TiDB clears security review & names CISO Robert Wood
Data Protection

TiDB clears security review & names CISO Robert Wood

Independent testing found no critical, high or medium flaws in TiDB's platform as database buyers demand stronger proof of security.

By Joseph Gabriel Lagonsin • 4 min read • Last week
BSO launches Crypto Connect Plus for faster trading
Digital Transformation

BSO launches Crypto Connect Plus for faster trading

Crypto trading firms can now cut cloud setup from weeks to minutes, as the service promises self-service deployment and live latency monitoring.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Google expands BigQuery transfer service with new connectors
Hybrid Cloud

Google expands BigQuery transfer service with new connectors

Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.

By Sean Mitchell • 4 min read • Last month
Google Cloud touts sharded fix for noisy neighbours
Software-as-a-Service

Google Cloud touts sharded fix for noisy neighbours

Shared data platforms could see outages contained to one tenant, as Google Cloud says a new sharded design cuts blast radius and eases scaling.

By Sean Mitchell • 4 min read • Last month
UiPath expands Google Cloud use for shared GPU fleet
Digital Transformation

UiPath expands Google Cloud use for shared GPU fleet

Higher availability and more predictable GPU access will support UiPath's AI workloads as scarce H100 chips become harder to secure.

By Sean Mitchell • 4 min read • Last month
Oracle launches private interconnect for AWS in multicloud
Hybrid Cloud

Oracle launches private interconnect for AWS in multicloud

Firms running mixed cloud estates can now link Oracle Cloud Infrastructure and AWS privately, without building bespoke networking links.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
Five control rooms, one tuesday afternoon
Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • Mon, 27th Jul 2026
Agentic AI widens cyber risk as attackers speed up
Software-as-a-Service

Agentic AI widens cyber risk as attackers speed up

Attackers are using agentic tools to compress breaches into days, exposing developers and cloud users to faster, harder-to-stop intrusions.

By Sean Mitchell • 8 min read • Sat, 11th Jul 2026
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Stories from Other Regions

Service level agreement (SLA) stories

Blue Cloud wins USD $150 million SpaceX Malaysia deal
Disaster Recovery

Blue Cloud wins USD $150 million SpaceX Malaysia deal

The 18-month pact could boost Blue Cloud's overseas revenue as it expands its US unit's role in AI, security and data-centre services.

By Joseph Gabriel Lagonsin • 2 min read • Last month
Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • Last month
Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • Last month
Cycode launches agentic workflows for security teams
Application Security

Cycode launches agentic workflows for security teams

Security teams can now automate triage and remediation as risks emerge, with early access to AI agents that still require human oversight.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Jul 2026
Wagepoint launches WagePro+ for Canadian accountants
Software-as-a-Service

Wagepoint launches WagePro+ for Canadian accountants

Growing compliance costs are pushing Canadian firms to treat payroll as a recurring revenue stream, as Wagepoint adds partner support.

By Sofiah Nichole Salivio • 4 min read • Sat, 18th Jul 2026
Sentinel ICCS picks Macrium for legacy system recovery
Disaster Recovery

Sentinel ICCS picks Macrium for legacy system recovery

Legacy industrial sites with air-gapped networks will gain faster recovery planning after Sentinel ICCS standardised on Macrium for backup support.

By Mark Tarre • 3 min read • Wed, 15th Jul 2026
Singapore warnings on identity gaps after breaches
Data Protection

Singapore warnings on identity gaps after breaches

Breaches in Singapore and Japan are sharpening scrutiny of identity controls, as regulators eye tougher rules for data centres and cloud firms.

By Mark Tarre • 6 min read • Fri, 10th Jul 2026
Oklahoma insurer cuts disaster recovery to under an hour
Disaster Recovery

Oklahoma insurer cuts disaster recovery to under an hour

Severe weather can now interrupt claims less often, as the insurer's critical systems were restored in tests in just under an hour.

By Sean Mitchell • 4 min read • Thu, 9th Jul 2026