Workflow Automation stories - Page 12
Workflow automation refers to designing, streamlining, executing, and automating a series of tasks so that they can be easily spread among people and technologies to fit business needs.
It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.
Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.
It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.
Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.
Google adds powerful new Gemini tools to Workspace apps
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saas
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storage
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data analytics
Google is rolling out new Gemini tools across Docs, Sheets, Slides and Drive, promising smarter drafting, automation and search for Workspace users.
Blue Yonder rolls out agentic AI across supply chains
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uc
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manufacturing
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data analytics
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
monday.com opens workspace doors to external AI agents
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crm
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devops
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hcm
monday.com now lets external AI agents sign up, verify and work natively inside its platform, collaborating alongside human users.
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AI ambition outpaces readiness for smaller businesses
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Socotra launches embedded AI assistant for underwriting
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digital transformation
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rpa
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risk & compliance
Socotra launches embedded AI assistant in its Operations Workbench, promising faster, auditable underwriting across products and regions.
Fleetio unveils AI Service Advisor to speed repairs
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data analytics
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digital transformation
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rpa
Fleetio launches open beta of AI Service Advisor to streamline repair approvals, cutting workshop time for fleet assets by up to 16%.
Zapier data shows AI is now infrastructure for leads
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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
Zendesk to buy Forethought in agentic AI expansion drive
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
DevRev expands Computer AI agent platform in India
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crm
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data analytics
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digital transformation
DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.
Conga launches AiMe AI agents for end-to-end deal flows
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crm
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digital transformation
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martech
Conga unveils AiMe AI agents to automate pricing, quoting and contracts, promising end-to-end deal flows across Salesforce and Microsoft stacks.
Audit firms step up AI adoption while seeking safeguards
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digital transformation
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rpa
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ai security
Audit firms are racing to embed AI into core work, but say true advantage now hinges on tougher governance, bias controls and global rules.
Mastercard unveils AI 'Virtual C-Suite' for small firms
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data analytics
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digital transformation
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fintech
Mastercard launches its Virtual C-Suite AI agents, starting with a Virtual CFO, to give small firms automated executive-style insights.
AutoRek launches RegToolKit for real-time compliance
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digital transformation
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fintech
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rpa
AutoRek unveils RegToolKit, a real-time regulatory compliance hub mapping rules to controls, audit trails and breach remediation.
Tricentis unveils AI Workspace for agentic quality testing
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devops
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digital transformation
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rpa
Tricentis launches AI Workspace, an agentic quality platform unifying software testing, governance and human oversight for enterprises.
Qevlar AI raises USD $30m to expand autonomous AI SOC
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digital transformation
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socs
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rpa
Qevlar AI secures USD $30m led by Partech and Forgepoint to grow its autonomous AI SOC and shift from alert triage to insight-driven defence.
Thrive unveils governed AI workspace & adoption model
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uc
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data protection
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digital transformation
Thrive launches a governed AI workspace and phased adoption model to tame shadow AI, uniting access to 50-plus major language models.
RingCentral unveils AIR Pro no-code AI contact agents
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Enterprises shun plug-and-play AI for tailored builds
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saas
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digital transformation
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partner programmes
Enterprises ditch plug-and-play AI as Cognizant research shows buyers now favour bespoke builds and services-led, long-term partnerships.
Ramco wins Tata defence MRO deal for C130J maintenance
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digital transformation
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rpa
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supply chain
Ramco secures Tata defence MRO software deal to power digital C130J maintenance hub for the Indian Air Force in India.
Salesforce unveils Agentforce AI-powered contact centre
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.