Customer data stories
Disconnected systems are costing hoteliers 322 hours a year and may be hampering guest service, according to new research.
Enterprises risk missing business gains unless data quality is managed continuously from source to decision, experts say.
Connected cars face a widening attack surface as PCA flags 265 new flaws in the first quarter, with most exploitable without specialist tools.
Businesses could see faster campaign delivery as Adobe's new AI layer links marketing, analytics and customer service tools across existing systems.
Brands need cleaner data and tighter measurement to prove personalisation boosts retention, revenue and viewer loyalty, not just clicks.
Brands in media and entertainment are missing revenue because they cannot turn scattered engagement signals into coordinated, real-time personalisation.
The overhaul gives retailers a clearer online-offline customer view while saving Specsavers more than two weeks of engineering time in Britain.
Regulatory deadlines and access risks are pushing companies to treat AI agents like privileged users, lifting demand for identity security tools.
Media and entertainment groups risk wasted AI spend unless they first fix fragmented data and measurement, Braze's report says.
Partners will gain clearer oversight of subscriptions and revenue as Pax8 adds analytics, reporting and integration tools to its Marketplace.
Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.
The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.
Retailers can now automate merchandising, support and ad campaigns as autonomous agents are embedded across VTEX's commerce platform.
Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.
Small manufacturers could gain a cheaper route to digitising sales, marketing and warehousing as Unleashed targets firms with up to 20 staff.
Enterprise software teams are far more willing to use AI before production, with trust dropping from 82% at build to 58% at release.
Only 10% of retailers say they can deliver personalisation at scale, as fragmented data and systems slow Australia's AI push.
Brands risk losing customers to AI agents unless loyalty offers are machine-readable, real-time and simple enough to be chosen automatically.
APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.
Marketers could cut audience build times by up to 90% as the tool lets teams define segments in natural language and edit them live.
