Customer Loyalty Stories - Page 4

By Bridget Perry • 4 min read • Tue, 21st Jul 2026

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Jul 2026

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Mark Tarre • 7 min read • Fri, 17th Jul 2026

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • Thu, 16th Jul 2026

Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Thu, 16th Jul 2026

By Mark Tarre • 4 min read • Thu, 16th Jul 2026

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Jul 2026

Fynd founder Sreeraman MG named co-lead of retailtech

The appointment gives the network a founder-retailer pairing as it seeks to widen its reach across UK and international retail technology circles.

Mobile data

O2 extends USA roaming for England fans in tournament

Eligible England supporters in the US can now avoid daily roaming fees on O2 during the rest of the tournament, with credits back to 20 July.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Jul 2026

Stories from Other Regions

Customer Loyalty stories

By Sean Mitchell • 3 min read • Tue, 28th Jul 2026

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 4 min read • Fri, 24th Jul 2026

UK shoppers face more stock shortages, survey finds

Supply chain disruption tied to Middle East tensions is leaving 54% of UK shoppers facing poorer shelf availability, a survey found.

Fintech

Rezolve Ai partners Zilch on retail offers platform

Nearly 6 million Zilch users will see retail offers and rewards embedded in their payments journey as Rezolve Ai widens Reward's reach.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Jul 2026

Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Jul 2026

By Annexa • 4 min read • Wed, 22nd Jul 2026

How Linen House rebuilt a 33-year-old wholesale brand for a channel-everything market

A decade-old cloud ERP move let Linen House shift from wholesale to direct sales, with more than half its revenue now coming consumer-facing.

By Sofiah Nichole Salivio • 4 min read • Tue, 21st Jul 2026

FICO urges UK banks to boost personalisation amid switching

Switching rose 43% in Britain last quarter, adding pressure on banks to tailor offers as digital-only accounts neared half of households.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026

Australians want local groceries, Shopfully survey finds

Price and convenience still shape Australian grocery baskets, despite nearly half of shoppers saying local suppliers matter most.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.