ServiceNow stories - Page 2
Zoom expands agentic AI to automate workplace tasks
Last month
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uc
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cx
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martech
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
Forcepoint adds ARIA AI assistant to Data Security Cloud
Last month
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data protection
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endpoint protection
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hybrid cloud
Forcepoint adds ARIA AI assistant and a faster endpoint agent to Data Security Cloud to tighten policy control for generative AI workloads.
1Kosmos adds identity checks to ServiceNow AI workflows
Last month
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
UpGuard unveils Risk Automations to speed cyber fixes
Last month
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
UK AI maturity drops despite continued high investment
Mon, 16th Jun 2025
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ai
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cybersecurity
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agentic ai
UK organisations' AI maturity score dropped 9 points to 35 despite rising investments and over 100 AI projects launched by 56% of businesses surveyed.
UK consumers sceptical of AI's emotional skills in service roles
Mon, 19th May 2025
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cx
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martech
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ai
UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.
Tech leaders support AI investment in UK Spring Statement
Fri, 28th Mar 2025
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digital transformation
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martech
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cdp
The UK's recent Spring Statement has sparked enthusiasm among tech leaders, who back the Chancellor's GBP £3.25 billion investment in AI for public service efficiency.
Tech leaders back AI & automation for economic growth
Thu, 27th Mar 2025
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ai
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productivity
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servicenow
Technology leaders have praised the Chancellor's Spring Statement, urging for investment in AI and automation to unlock £45 billion in public sector savings.
AI integration in UK civil service garners expert reactions
Fri, 14th Mar 2025
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digital transformation
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martech
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cdp
Experts respond positively to the UK Government's move to integrate artificial intelligence into the civil service, highlighting the need for effective governance and quality data.
UK tech leaders endorse AI for public sector modernisation
Fri, 14th Mar 2025
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digital transformation
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ai
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lenovo
UK tech leaders have welcomed the Prime Minister's pledge to reshape the state, underscoring AI's vital role in boosting public service efficiency.
AI Summit in Paris highlights responsible innovation goals
Sun, 9th Feb 2025
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martech
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cdp
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ai
The AI Summit in Paris brought industry leaders together to discuss ethical AI implementation, highlighting the urgent need for responsible strategies to harness its potential.
ServiceNow appoints Damian Stirrett as UK & Ireland Group VP
Wed, 8th May 2024
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it automation
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genai
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ai
ServiceNow has named Damian Stirrett as the new Group Vice President and General Manager for their UK and Ireland operations, boosting their digital growth strategy across Europe.
Freshworks names Abe Smith as Chief of Global Field Operations
Thu, 8th Feb 2024
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saas
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crm
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data analytics
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
New study shines spotlight on UK's digital skills gap
Tue, 7th Nov 2023
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edutech
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education, learning & training
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sports
A ServiceNow study reveals a substantial digital skills gap in the UK, with education not preparing the majority for an AI era.