Chatbots stories - Page 2

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.

Sahar Group picks Ramco's aviation suite to digitise Black Hawk MRO, unifying maintenance, supply chain and finance on one platform.

AI is entering couples' counselling, with one in five partners keen for its help and nearly one in six ready to walk away over its use.

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

A UK study will test how well public sector chatbots understand regional accents amid fears some voices are left behind by AI systems.

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

Two-thirds of UK firms report AI boosts in productivity, yet only 45% offer workforce training, highlighting a skills gap despite notable gains, IBM finds.

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

Nearly half of companies in manufacturing, logistics, and retail view escalating costs as their main supply chain challenge, a study by Epicor and Nucleus Research reveals.

A new report underscores the urgent need for tech adoption in UK construction to tackle worker shortages and meet ambitious project targets.

Despite mixed confidence in return on investment, UK IT decision makers plan to boost artificial intelligence funding in 2024, amidst fears of premature adoption, reveals a study by NetApp and YouGov.

By 2026, over 53% of UK companies plan to secure most key items from regional suppliers, boosting domestic production and reducing global disruption risks.

IT service provider, NTT DATA UK&I, partners with Irish telecommunications firm, eir, to revolutionise their customer experience journey.