The Ultimate Guide to Unified Communications
A curated Irish edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Irish Unified Communications News
Regional stories with direct local relevance
GoMo launches fibre broadband in Ireland at EUR €29.99
Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.
Esri Ireland to host Dublin GIS infrastructure conference
Up to 500 attendees will hear how geospatial data is being used to plan upgrades to Ireland’s energy, transport, broadband and water networks.
EY names 24 finalists for Ireland entrepreneur award
The shortlist spans the island and includes firms employing more than 3,000 people, as EY marks the 29th year of its award programme.
Vodafone Ireland makes first smartphone satellite video call
A new satellite link could keep mobile service alive in remote Irish areas and during outages, using ordinary smartphones without special kit.
eir posts higher 2025 revenue as fibre, mobile grow
eir lifts 2025 profit as fibre and mobile growth drive revenue to EUR €1.35 billion and EBITDA to EUR €640 million amid cost cuts.
Analyst Insights
Research and market analysis connected to Unified Communications
Data centre market set to hit USD $1.08 trillion by 2034
Infobip launches AgentOS platform, targets agentic AI shift
iProov report warns of soaring iOS injection attacks
Appspace named Gartner leader in workplace experience
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.
Scale By Avec says strategic hiring is the key in the age of AI
AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.
Reviews
Expert Columns
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Great leaders don't have All the Answers - They Ask The Right Questions
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What actually makes partnerships work (beyond the handshake)
How Lean AI may be creating new pathways or opportunities for women in logistics
Women leaders champion 'Give to Gain' in insurance tech
Interviews
Interviews and video coverage from the networkRecent Unified Communications News
Zoom launches ZoomMate AI tool for workplace tasks
The new service links meetings with enterprise systems, letting users trigger workflows and draft documents without switching apps.
GoTo launches unified AI customer experience platform
Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.
8x8 appoints Emily Masterton as Global Channel Head
The promotion signals 8x8's push to deepen partner sales, with Emily Masterton tasked with improving channel support and trust worldwide.
NFON confirms guidance as AI investment weighs on profit
Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.
Telarix partners Telesmart on cloud number services
The tie-up gives operators a single API-enabled platform to automate telecom number provisioning, routing and compliance across markets.
Zoom expands My Notes & search across workplace apps
The update aims to cut lost action items by linking meetings, in-person chats and workplace systems across Zoom, Teams, Google Meet and more.
Zoom expands AI access to meeting data in third-party tools
Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.
Ericsson launches 5G adapter for multi-site networks
Businesses with branch and remote sites could cut outage risk as Ericsson adds 5G and satellite links to its network management tools.
8x8 promotes Chris Angus to Vice President Sales EMEA
The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.
BT International launches UC Edge for multinationals
Multinationals grappling with fragmented voice systems get a single global layer that cuts manual routing and eases platform switching.
Ericsson study finds telecom operators lag on AI & 5G
Most operators are still not deploying the AI and 5G tools they say will drive new revenue, according to Ericsson's global survey.
eSIM use surges as travellers favour digital connectivity
More travellers are avoiding roaming fees by activating eSIMs before departure, with half now using them for overseas trips, Ubigi said.
Owl Labs signs UK & Ireland deal to expand on Westcoast
Businesses struggling with hybrid meetings will get wider access to Owl Labs devices after Westcoast added the brand to its UK and Ireland network.
10ZiG, Parallels expand partnership for hybrid work
10ZiG and Parallels broaden partnership to offer secure virtual applications and desktops for hybrid work, cutting endpoint costs and complexity.
RingCentral expands AI receptionist to SMS & WhatsApp
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
8x8 adds AI tools & live analytics to Platform for CX
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Weverse deploys Google Cloud AI for global fan support
Fans in 245 countries and regions can now get round-the-clock help on tickets and merchandise as Weverse automates support with Google Cloud AI.
Twilio launches tools for human & AI conversations
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
PolyAI picks Kong to scale enterprise API platform
Enterprise customers using PolyAI’s Agent Studio should see easier onboarding and tighter governance as Kong Konnect underpins its API scale-up.